PRIVACY
At Bondi Longevity (operated by Season Label Pty Ltd ACN 159 998 562, ABN 43 159 998 562), we respect your privacy and are committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website www.bondilongevity.com, engage with our medical or telehealth services, place orders, or otherwise interact with us.
1. What Information We Collect
We may collect the following types of information:
Personal information: Name, date of birth, contact details (email, phone, postal address), gender, and payment information.
Health and sensitive information: Medical history, current medications, symptoms, pre-medical screening responses, prescription details, and any other information you provide during consultations or assessments. Health information is a special category of sensitive information and receives stronger protection under the Privacy Act.
Website and technical information: IP address, browser type, pages visited, and cookies/analytics data to improve our site and user experience.
We only collect information that is reasonably necessary for us to provide our services.
2. How We Collect Your Information
We collect information directly from you when:
You complete a pre-medical screening or consultation form
You communicate with our doctor or medical team (including via telehealth)
You place an order or create an account on our website
You contact us by email, phone, or through the website
We may also collect information from third parties (such as our compounding pharmacies) where permitted by law.
3. How We Use Your Information
We use your personal and health information to:
Assess your suitability for our products and issue prescriptions (where appropriate)
Compound, dispense, and deliver your supplements and scheduled products
Provide telehealth and medical services through our experienced doctor and medical network
Communicate with you about your orders, prescriptions, or care
Improve our services, conduct internal research and development, and comply with legal obligations (including Australian therapeutic goods and pharmacy regulations)
Process payments and manage our business operations
We will only use your health information for the primary purpose for which it was collected, or for a directly related secondary purpose, unless you consent or we are required/allowed by law.
4. Disclosure of Your Information
We may disclose your information to:
Our Australian-registered doctor and medical team
Our TGA-regulated compounding pharmacies (for preparation and dispensing of your products)
Secure third-party service providers (such as payment processors, website hosts, and delivery partners) who assist us and are bound by confidentiality
Government or regulatory bodies where required by law (e.g., for reporting obligations under therapeutic goods legislation)
We do not sell your personal or health information to third parties for marketing purposes.
All disclosures are made in accordance with the APPs and only to the extent necessary.
5. Storage and Security of Your Information
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your information is stored securely in Australia (or on systems with appropriate safeguards). We use industry-standard security measures, including encryption where appropriate, and restrict access to authorised personnel only.
Once your information is no longer needed, we will securely destroy or de-identify it, subject to any legal retention requirements (e.g., for medical records).
6. Access and Correction
You may request access to the personal or health information we hold about you, or ask us to correct any inaccuracies.
To make a request, please contact us using the details below. We will respond within a reasonable time. There may be a small fee for providing access in some cases.
If we refuse your request, we will provide reasons and information about how you can complain.
7. Complaints
If you have a complaint about how we have handled your personal or health information, please contact us first so we can try to resolve it.
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) via their website: www.oaic.gov.au.
8. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on www.bondilongevity.com.
10. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us at:
Season Label Pty Ltd ACN 159 998 562 | ABN 43 159 998 562 Trading as Bondi Longevity www.bondilongevity.com